ALSO SEND AN EMAIL OF YOUR RECEIPT OF PURCHASE TO: orders@digitexpro.com (DigitexPro requires your date of purchase through your receipt to validate your warranty through our head office).

We offer a standard 1 year warranty on the machine on all parts and operating system. This does not cover accidental damage caused by water, or human negligence).

Warranty Policy:
DigitexPro is happy to assist customers with any questions or concerns they may have about their warranty.  If you need any additional information concerning the DigitexPro warranty please emails us directly at info@digitexpro.com

Return Policy:
Our goal is to ensure your complete satisfaction.

If, for whatever reason, you are dissatisfied with your purchase, you can return it to DIGITEXPRO within 30 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within five business days of receipt of merchandise.

Refunds & Credits
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase, unless otherwise notified. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase.

If the item was sent back for an exchange, please allow 3-5 business days from the date of receipt by our office for the replacement to be processed.

Please read all conditions below. If conditions are not met, DIGITEXPRO reserves the right to refuse the return or to charge a restocking fee not less than 15%.

- All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.

- DIGITEXPRO  is not responsible for personal data or items left in returned merchandise.

- DIGITEXPRO is not responsible for any consequential or incidental damage resulting from the misuse of Nouveau Contour products such as devices, pigments or needle cartridges.

No Return/Exchange on the following:

- Permanent Makeup Devices once any of the packaging has been opened or the product has been used. ? All consumable items (needle cartridges, pigments etc.) once unwrapped.

All DIGITEXPRO equipment must be registered with head office within 30 calendar days of date of purchase for the warranty to be in effect. Failure to do so will be considered a forfeit in warranty coverage.

Manufacturer defective product (Permanent Make up devices and Handpieces) will be repaired or replaced under warranty guidelines.

Defective items (Needle cartridges, pigments and miscellaneous permanent makeup supplies) will be exchanged for an equivalent item or a credit issued for equivalent cost at DIGITEXPRO'S discretion.

DIGITEXPRO Inc. 6119 Centre Street South, Calgary AB Canada T2H 0C5 Toll free 1.866.330.9490